They billed my Charge card Business April 6, 2020 and I got the package April 25, 2020. . I started using the set April 26, 2020 per the directions. . I have used other lightening devices in oral offices and over the corner and all of them worked other than they were not easy to use so I had an idea of what I should anticipate.
I knew something might not be right due to the fact that all whiteners had been able to whiten these discolorations. I began emailing the support staff immediately Might 8, 2020 and described in detail my issues. Each time I would email client assistance I would put on e-mail 5th Notification, sixth Notice and so on.
NO CUSTOMER SUPPORT so I emailed and text "I would like a refund duration" (). Today June 25, 2020 I got a call from a SNOW staff member Nicolas who stated this wasn't his task to call clients however believed, he would require time to call and see if he could help.
There are wired and cordless devices he ask what I had, I stated, "I didn't see a choice simply the wired" He said, the wireless had the blue and red LED lights which trigger the serum, the wired did not use both that's why mine wasn't working. I request for a refund or exchange I was not granted either - .
No requirement to make a return. Refund has actually been processed. Please allow 5-7 company days for refund to be processed. A present and letter are being sent by mail to consumer and will be provided within the next 3-4 business days. I believed long and hard on what complaint to check on BBB's list in concerns to how the individual that called me from SNOW BIOLABS tried to verbal Bully me into tucking my tail and letting the issue go saying "you are the only person we understand about that our item has not worked for them.
He was talking I was listening about I had actually the wired device and that just had the blue LED so that's probably why is wasn't working for me however the wired device has the blue and red LED lights that activates the bleaching serum, that's what the Celebrities utilize. I finally got to say my AD did not provide the wireless and no discusses how the wired you might plug in your phone and most ADS on Facebook reveals the wired. .
I do not understand the price of the cordless and still don't. That's when he began getting Verbally Violent AS IF MY WHOLE INTENT WAS TO RIP-OFF HIM! He was so off - I do not think he even thought I was the one that he lied to, I was the one that had been SCAMMED in the very first location and I desired my Refund on Something That has actually been misrepresented and I did not get what they knew was a malfunctioning gadget ().
00 each and after that amounted to the gift bundle for you as $ 20 some dollars. The gifts indicate nothing to me what I request is for the Corporation to be conscious of the Bullying and the Verbal AssaultI got for waiting 3 months for my item, and after that almost 5 months for someone like this guy to bully and lie to me that I was the only individual that Snow had actually not worked for and was verbally assaulting due to the fact that I request a refund (which their return policy states you will be guaranteed or cash back in 30 days!) or exchange my wired device to a wireless device, to see if the wireless work like he said.
The bullying to attempt and make me think it was just my issue, pushing top of thatand being verbally Violent when I request for a refund or an exchange (which is specified plainly you can return in one month) or 100% guaranteed or your cash back is specified in his Company Policy).
I dare this individual to call me from the Business imitating he was going to assist me but rather wastrying to rip-off me once again by stating "he didn't think I could get a refund. I want the Corporation of SNOW to be knowledgeable about the tactics used in what must have been a simple refund transaction went to bullying, lying and spoken abuse.
Thank you for your attention, **** ****** All matters have actually already been dealt with. Consumer was completely refunded 26 JUNE 2020 - . Client kept system and presents. 06/22/2020I placed an order nearly 6 weeks ago and still no delivery and no response to 3 follow ups. This is not a low-cost item, putting the cash out to get absolutely nothing or any action is not okay.
I live in San Diego, shipping from AZ ought to take no greater than two daysOrder has been pushed to the front of the line. We ask forgiveness for the inconvenience caused. At the moment we are experiencing a high volume of orders and questions and are doing our best to catch up and get to as many consumers as possible.
06/22/2020I purchased a teeth whitening package on May 21, 2020. It is now June 22 and I have not gotten any details about when my order may be delivered. I have emailed the company three times and have not gotten any response (). The purchase confirmation e-mail that I got from Snow specified that orders might be postponed 1-2 weeks due COVID-19, however did not offer an estimated shipping timeframe.
We say sorry for the hassle caused. At the minute we are experiencing a high volume of orders and questions and are doing our finest to capture up and get to as numerous clients as possible. Order has actually been pressed to the front of the line to ship soon. please refer to tracking verification email.
06/21/2020I put an order for Snow teeth Lightening on 5/21/ 2020. I immediately received an email that my order would get here in 1-2 weeks. . I received a created e-mail on 5/24 stating that my order would get here in 7-14 days. My account was charged on 5/26. I sent an email monitoring on my order on 5/31.
Called 6/8, no response. Emailed 6/10, no action. Calles 6/16, no response. . I don't even know if they are still in service. Searched their website and it states they are trying to deliver orders positioned by May 4th? Why are they taking new orders and charging customers if they can't fill them.
Order has actually been pushed in front of the line to ship out amongst countless other orders. We excuse the hassle triggered. At the minute we are experiencing a high volume of orders and inquiries and are doing our finest to catch up and get to as lots of consumers as possible.
06/19/2020I positioned my order on 5/23/20, since today 6/20/20 I still have not received shipping/tracking info. I've emailed two times and called with no success. Lastly today spoke with agent who mentioned they would email me tracking details however could not offer ship date. I bought 1 package at complete price and another at half off, spent a total of $224.